Delete your whole account from Settings → Security, or remove individual conversations, memories and settings without closing it. Both take effect immediately. Billing records and rolling encrypted backups are the only things that outlive deletion, and backups are overwritten within 30 days.
On this page 7 sections
01Which app this covers
This page covers Saanora — the AI assistant published by Saanora Technologies Private Limited on Google Play, on the web at saanora.com, and as a desktop app. One account works across all three, so deleting it deletes it everywhere.
02Delete your entire account
You can do this yourself, from inside the app, and it takes effect immediately — you do not need to email us or wait for approval:
- Open Saanora on Android, or go to saanora.com and sign in.
- Open Settings — the gear icon in the sidebar.
- Scroll to the Security section.
- Select Delete account, then confirm when asked “Delete your account?”
03If you can't sign in
If you've lost access to your account and can't reach Settings, email saathwik@saanora.com from the address you signed up with and ask us to delete the account. We'll verify that the request comes from the account owner and complete the deletion within 30 days.
04What deleting your account removes
Deleting your account permanently removes the following from our systems:
- Your profile — email address, display name, and avatar.
- Every conversation you've had with Mark, including any attached images and files.
- All memories Mark saved about you.
- Your preferences and settings — custom instructions, nickname, modes, and theme.
- Any feedback you submitted, and your stored usage counters.
- Push notification tokens registered to your devices, so notifications stop immediately.
- Any share links you created, which stop resolving for anyone who has the URL.
05What we keep, and for how long
Two things outlive the deletion, and we'd rather be specific than vague about it:
- Billing and invoice records, if you ever subscribed. These are held by our payment processor, Polar, and are retained for as long as tax and accounting law requires. They contain your transaction history — never your conversations.
- Encrypted database backups, which are rotated on a rolling basis and fully overwritten within 30 days. Your data cannot be restored to the live service from these, and no one queries them for your content.
06Delete some data without deleting your account
You don't have to close your account to remove things. Each of these is self-serve and takes effect immediately:
- Delete a single conversation — long-press it in the sidebar and choose Delete.
- Delete every conversation at once — Settings → Data controls → Delete all chats.
- Delete a memory — Settings → Personalization → Memory, then remove any individual entry, or clear them all.
- Clear custom instructions and your nickname — Settings → Personalization.
- Turn off push notifications — Settings → Notifications, which deletes the push token for that device.
- Use Temporary chat for anything you don't want stored at all. Temporary chats are never written to our database in the first place.
07Export your data first
Deletion cannot be undone, so if you want a copy, take it before you delete. Settings → Data controls → Export my data hands you everything we hold about you as a JSON file.
We answer plainly — usually within a business day.