Help center

Everything you need to know.

Short answers. If your question isn't here, email support@synoppy.com — we read every message.

Getting started

What is Saanora?
Saanora is an AI assistant powered by the Mark model series. You chat with it, attach files, get cited research, generate documents, and ask it to draw things. The current model is Mark Preview.
Do I need an account?
You can try Saanora without signing in. Signing up unlocks chat history, cross-chat memory, file uploads at higher limits, and the Spark plan if you want it.
Which files can I attach?
PDF, Word, Excel, PowerPoint, images, plain text, CSV, and Markdown. Per-message total: Free 100 MB · Lite 300 MB · Spark 500 MB.

Modes

What do Quick / Auto / Think / Research do?
Quick is for one-liner answers. Auto is the default — balanced reasoning + speed. Think shows step-by-step work for math, derivations, and tricky logic. Research actively searches the web and cites every claim. Free includes Quick, Auto, and Think. Research requires Lite or Spark.
How do I switch modes?
Tap the mode button next to the send arrow, or type "switch to research mode" inline.
Research limits?
Lite gets 5 Research searches per month. Spark gets 15 per month. The counter resets on the 1st of each calendar month.
How does the message limit work?
Each plan has a session-based message budget — 25 for Free, 80 for Lite, 250 for Spark. A session is a rolling 4-hour window: as your oldest messages age out, capacity returns.

Documents & diagrams

Can Saanora make PDFs, Word, Excel, PowerPoint?
Yes — just ask. "Make me a 1-page math worksheet as a PDF." "Build a budget Excel sheet." "Draft a cover letter as a Word doc." "Make a 5-slide pitch deck about my coffee shop." Each one returns a real downloadable file.
Can it draw diagrams?
Yes. Ask for a flowchart, sequence diagram, mind map, or state machine. It renders inline as an SVG. Example: "Draw a flowchart of how HTTPS works."
How long are download links valid?
7 days from generation. If a link expires, re-ask Mark to regenerate the document.

Sharing & memory

How does sharing work?
Click Share at the top of a chat to create a read-only public link. Anyone with the link can read the snapshot. If you keep chatting, click "Update link" to refresh the snapshot. Forked viewers' messages stay private — they never appear on your link.
Does Saanora remember me across chats?
Yes — anything you tell it to remember ("I work in finance," "I'm based in SF") gets stored as a memory and surfaces in future chats. Manage them in Settings → Memory.
Can I have a temporary chat?
Click the incognito icon in the top bar before starting. Temporary chats are never saved and disappear when you leave.

Account & billing

How do I upgrade or cancel?
Settings → Account → Manage subscription. You keep your tier's features until the end of the current billing period after cancelling.
Where do I report a bug?
Open the bug-report page from the profile dropdown or email support@synoppy.com directly. Screenshots help.
Still stuck?

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