What you control in Saanora, and how

Measurement waits for your yes

The first time you visit, a small notice asks about cookies. We use them to keep you signed in. Measuring what's working starts only if you press Accept, and Decline turns it off at once on that browser. The two buttons sit side by side, the same size.

Even with Accept, measurement never includes what you write: no messages, no file names, no prompts. The Privacy link in the notice opens in a new tab, so reading it doesn't take you away from what you were doing.

Take everything with you

Settings → Data controls → Export downloads one file with everything Saanora holds about you: your chats and their messages, projects, memories, settings, the rooms you're in and what you wrote there, and your sign-in details and devices. Your files come as download links that work for a day.

Passwords and sign-in secrets are never in it, and neither is anything other people wrote.

Open Data controls

Deleting means deleting

Delete a chat and it's gone everywhere: from every device you use, with its files and the documents Mark made in it. If you shared a link to it, the link stops working too.

Delete your account in Settings → Account, and Saanora removes your chats, files, documents, memories and shared links, and the rooms you own with the files shared in them. Your messages in other people's rooms are emptied, with no words, files or name left. A paid plan is cancelled so it won't renew.

If anything can't be removed, Saanora says so and keeps your account in place, so you can try again instead of being left with pieces.

In the Library you can delete a file no chat uses any more. Files you add to a temporary chat aren't listed there and are deleted after a day, and documents made in a temporary chat aren't stored at all.

Links you've shared

Settings → Data controls → Shared links lists every chat you've shared, from any device, newest first. Remove takes the page down.

A shared chat shows the conversation and when it was shared, under "Shared with Saanora". It doesn't show your name or your picture, so a link can travel without you attached to it.

Rooms too: when you remove someone from a room you own, it gets a new join code, so an old invite stops working.

Signing in

Signing in to a Saanora app through your browser waits for you. The page shows which account you're signed in as, and nothing reaches the app until you press Open the Saanora app. An up-to-date app then gets a one-time code that works once, for that app only.

If you chat before signing in, those chats come with you when you sign in, in the same tab. Chats someone else left on a shared computer stay on that computer and never join your account.

Reset password gives every email address the same answer: if there's an account for it, a 6-digit code is on its way. New passwords need at least 10 characters, with letters and a number, and the page says so before you press anything. Passwords you already have keep working.

And if you lose a phone, sign it out in Settings → Devices. It stops getting notifications too.

What your moons may do

Moons, Saanora's always-on agents powered by Mark, act for you only as far as you let them. Unless you say otherwise, a moon asks before anything goes out in your name: sending, posting, changing, deleting or spending. The card shows exactly what will go out, and you approve it, change it or deny it.

You set how much each moon may do on its own: Careful, Trusted or Full access. New moons start on Careful. Always allow covers one kind of action for one target, never everything, and spending and deleting can never be always allowed. Passwords, 2-step codes and card numbers are always handed to you, never typed by a moon.

One button stops them all

Stop all moons, under Usage in the account menu, pauses every moon at once and stops what each one is doing. Nothing starts on its own until you press Resume all, and you can still chat with them meanwhile. A moon you paused yourself stays paused.

Questions

If something here isn't clear, or you'd like help removing something, write to support@saanora.com. We read every message.